You represent and warrant that You are competent and eligible to enter into legally binding agreement and have the requisite authority to bind Spy Products dealer (P) LTD. , to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules and regulations.
All prices exclude Postage and Packing and VAT (Value Added Tax) unless stated otherwise.
Orders secured by payment before 15:00hrs are normally dispatched on the same day. Dispatchment within the INDIA is done by the 'Next Working Day' unless another method is specified by the customer.
All goods are guaranteed for 12 months from the date of purchase, unless stated otherwise. Goods will be repaired resulting from any faulty workmanship but not by the misuse of the product, that too within 12 months of the purchase date
All surveillance products are non-refundable. Please ensure you are satisfied completely before completing a purchase. Exchanges may be carried out, if unopened and unused, within 24 hours at the discretion of the manager with a 20% re-stocking and handling fee minus Postage and Packing
Custom made items can not be refunded or exchanged.
We provide you with the best possible experience while you shop with us online. You can cancel all items before they have been processed in our warehouses. This includes items purchased on sale. The refund amount will be credited back into your SpyIndia Credits account in the form of Cashback.
• We allow for complete Order cancellations until none of the items in your Order have been processed in our warehouse(s).
• If an Item(s) has not been purchased under any promotion, we allow you to cancel the Item(s) from your Order until the Item(s) has not been processed in our warehouse(s).
• If an Item was purchased under a promotion applicable only for that Item, we allow you to cancel the Item from your Order until the item has not been processed in our warehouse.
• If an Order comprises of multiple Items bought under the same promotion, you can only cancel your complete Order until none of the Items have been processed in our warehouse(s).
• Once your Cancellation is successful, the refund amount will be credited back into your SpyIndia account in the form of cash back. This is applicable only for Non COD orders.
For specific queries, please read the FAQs below.
Can I cancel the order after it is placed?
As long as your order has not been processed, we can cancel it and refund your amount. To cancel the order Customer Care as soon as possible with your order number.
Can I modify my order after placing it?
We understand that in cases, you may want to alter the ordered size or colour option of a product in your placed order. You may even require to have your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately.
When will I receive my refund for a cancelled order?
We shall process your refund immediately once your Order has been cancelled. ANY COUPONS APPLIED ON THE ORDER WILL BE REINSTATED TO YOUR SPYINDIA CREDITS, any cash back used with this order will be refunded. Your refund shall only be in the form of SpyIndia Credits Cash back. However if you wish to have the amount refunded to your bank account please get in touch with our customer care executive at +91-11-, 8375873003, 8800319773. Only Customers who have paid via Credit card can avail this option.
Why was my order canceled? Why didn't you send me any intimation?
This could be because either the product is out of stock or it has been rejected for quality reasons. An email is always sent when an order is cancelled, but it is possible that it might have gone into your spam folder.
Can I change the product after I have placed an order?
That’s not possible. You can either cancel the order or you can return the product and place a fresh order.
Term of Agreement/Service:
Modification of Terms and conditions of Service:
Spy Products dealer (P) LTD. may at any time modify the terms and conditions ("Terms") of the Services without any prior notification to You. You can access the latest version of the Terms, which shall be updated regularly at the link our website_. You undertake to regularly review the Terms. In the event that the modified Terms are not acceptable to You, You shall immediately discontinue using the Services. However, if You continue to use the Services, You hereby agree to accept and be bound by the modified Terms